A review of service quality: Case of the National Treasury of South Africa

Background: The study rests on the idea that National Treasury (NT) impacts direct service delivery at country level through its budget preparation and implementation monitoring processes. Both processes are meant to ensure departments appropriately resourced, should, therefore, be able achieve objectives contained in their performance plans. focuses quality provided by NT performing these functions.Aim: To provide insights of national government role expectations measurement.Setting: was conducted Pretoria, respondents were employees Administration Division departments.Methods: followed a quantitative approach used primary data which collected between October December 2019. mean (µ), standard deviation (SD), gap analysis, one-way analysis variance (ANOVA) Scheffe’s test as post-test key statistical techniques used.Results: Service found appropriate based both SERVQUAL SERVPERF models. More positive results however observed when excluded guided latter. an unstable factor measurement quality.Conclusion: An online review system established support New Public Management movement. external marketing media, impact expectations, realistic.